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MemberXP Data Privacy and Security

At MemberXP member data privacy and security is our foremost concern.  We’ve implemented best practices in concert with our Canadian credit union clients to ensure compliance with PIPEDA.  Here’s an overview of our policies and procedures. Download our complete data privacy and security policy here: Member Customer Data Policy Canada

Canada-Based Servers

Our Canadian clients can be assured that all Canadian member data is warehoused in Canada on our Canadian server.  Even though we’re based in the United States, we’ve partnered with Canadian vendors to keep all Canadian member data in Canada.

System Security

The MemberXP website and reports are housed with Amazon Web Services (AWS) Canada.  Connection to the webserver from the world wide web is secured with SSL with the key length of 2048bit, SHA256 + RSA algorithm. There is TLS 1.2 protocol allowed, old and insecure protocols such as TLS 1.1, TLS 1.0, SSL 3 and SSL 2 are not allowed. The network between webserver and database server is configured to be private – not available from outside (virtual private cloud).

Layered Security and Access Control

There is firewall in place. MemberXP has implemented and maintains access control lists for all services provided by the server.

Critical Patches and Security Updates

The Aurora database (database server) is maintained and patched automatically by Amazon – all security updates and patches are implemented immediately.

Antivirus Systems

MemberXP uses ESET File Security. Definitions are updated on daily basis, automatically.

Member Data

MemberXP accepts the following member information from its client financial institutions:

• Member Full Name
• Telephone Number (Outbound phone surveys only)
• Email Address
• Postal Code
• Member Date of Birth or Age
• Number of Member Accounts
• Member Household Income Category
• Member Credit Score or Rating
• Member Deposit Balance
• Member Loan Balance
• Date of Joining the Credit Union/Completing a Transaction
• Type of Account Opened
• Gender

While MemberXP accepts the information listed above, the credit union does not need to supply it to utilize MemberView.  The only required information for email invitations is the member’s name and email address.

In addition, MemberXP includes a number of opt-in methodologies that do not require member data exchange such as in-branch tablet surveys, website surveys, mobile app surveys, QR code links, receipt links, and anonymous online surveys with email invitations sent by the credit union.

MemberXP does not accept the following member information from its client financial institutions:

• Account numbers
• Membership numbers
• Social Security or Social Insurance Numbers
• Driver’s License Numbers

If the credit union wants to link survey results back to a member record via API call, we recommend generating a unique member identifier for this purpose.  Please consult your MemberView onboarding concierge for more information about the MemberXP API or unique identifiers.

Secure File Transfer

Please submit all files via our secure Canadian FTP server.  We support common desktop FTP clients such as Filezilla and SmartFTP.  We do not accept member data via email or physical mail.

The Member Data Path

Member data supplied by our Canadian credit union clients is stored entirely in Canada on Canadian-based servers.  Here’s the path your member data will take when you submit it for email invitations to online surveys.

Member Data Use and Retention

MemberXP will not—under any circumstances—sell or rent member or respondent information to any third party.

We will not – under any circumstances – use member or respondent information for any purpose other than to provide the contracted services to a client credit union.

Upon completion of the work contracted for, MemberXP destroys or returns to the client financial institution all member information including any list of the financial institution’s members as well as any reproductions of such information made by any means. Member information is deleted from MemberXP servers after 90 days of the clients’ discontinuing its agreement for services. If your credit union wants to delete the data sooner, please contact us.