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Our credit union clients are passionate about improving the financial lives of their members. And they never say, “That’s how we’ve always done it.”
They know a great member experience means having engaged people working within flawless processes. We’re honored to be a part of their member experience design.
We partner with credit unions of all asset sizes. We find that the difference in our credit union clients is not how big they are now, but how big they think. Our current credit union clients range in asset size from just under $100 million to well over $5 billion. About a third of our clients are over $1 billion in assets, but we are also committed to helping smaller credit unions grow by perfecting the member journey.
What our users say about us . . .
"The MemberXP staff supports us promptly and often goes the extra mile when assisting us. The website is easy to maneuver and their services are a valuable tool in our business operation and our member experience. They truly understand their clients’ operations and proactively both recommend and implement improvements in areas that add value."
− Jamie Hyland, Executive Assistant, Allegacy Federal Credit Union, Winston-Salem, North Carolina
"We researched several vendors over a 6 month period before selecting MemberXP. This was our first time out with a shop program. We had a limited budget. However, based on our experience - even if we had a bigger budget - I would have still selected MemberXP. They listen to the needs of their clients. They consistently seek our feedback to make the process better. They are open to our ideas. The high level of service they provide to us is exceptional!"
− Trish Ierino, AVP Sales and Service, Indiana University Credit Union, Bloomington, IN
"We have been using MemberXP since April 2013. MemberXP tailored our surveys and shop forms to fit our service standards and needs. This customization was very important to us."
− Brian Hahn, Vice President of Branch Operations, American Heritage Federal Credit Union, Philadelphia, PA
"Member Shoppers has allowed us to further enhance our sales and service efforts. The coaching sheets and descriptive shopper comments give our managers valuable data to coach and train on key member-centric information.
MemberXP has been a pleasure to work it. I love the fact that they are always so friendly and helpful. Any concerns or comments we have on shops are readily answered and discussed to achieve overall understanding. They will respond to any question or concern in a prompt and efficient manner. Not to mention their website is very user friendly!"
− Jacque Valdez, AVP Branch Operations, GECU, El Paso, TX
"Hughes Federal Credit Union has been with MemberXP since 2009. We believe that MemberXP has helped Hughes create and maintain consistent, exceptional service throughout the organization. What makes MemberXP unique is that they keep up with the industry. They understand the issues facing credit unions and offer solutions. They offer resources that help create effective teams and assist with coaching to improve performance!"
− Elisa Ross, VP Sales and Service, Hughes Federal Credit Union, Tucson, AZ
"Membershoppers remains to be one of the best mystery shopper programs available. I have worked with other mystery shop programs in the past, and they simply don’t compare. I would encourage anyone looking for a mystery shopper program, to really consider giving MemberXP a try. You won’t be disappointed."
− Karen Murray, Director of Sales and Service, 121 Financial Credit Union, Jacksonville, FL
"We began using MemberShoppers in January, 2013, and immediately started receiving meaningful, constructive feedback! It was so nice to finally get the member’s perspective. We were able to catch employees doing it right! That’s the true fringe benefit here; using MemberShoppers as a morale booster. Our frontline staff is more aware than ever of their interactions with members.
The staff at MemberShoppers goes far beyond average service. A great deal of our communication takes place through email, which is answered so promptly I continue to be impressed even after several years. Thank you, MemberShoppers! You are the missing link I’ve been searching for!"
− Pam Morse, Manager of Sales and Service, Wildfire Credit Union, Saginaw, MI
Some of our credit union users . . .
